Reservations

How a long-stay reservation becomes a monthly invoice: meter readings flow into the folio, audit walks add ad-hoc charges, settlement closes the period, and late fees catch what's overdue.

A decision-frame for whether the Reservations system fits your business. Built for marinas, campgrounds, RV parks, storage, and asset rental — not for one-off service jobs.

Asset types are the categories your bookable inventory falls into — slips, sites, cabins, units. Get these right first, because every asset inherits its defaults from its type.

Add one real, individual bookable thing — a specific slip, site, cabin, or unit — and walk it through a full booking before you add the rest of your inventory.

Packages bundle an asset, a date pattern, and a list of add-ons into one sellable unit. Useful for repeating shapes — but easy to overuse. Here's when to build one and when to skip it.

Upload an aerial photo or marina/campground layout, draw zones, and pin assets at coordinates. Visual booking is one of the system's better features — but the upload has gotchas worth knowing first.

End-to-end booking — from customer intent to confirmed reservation — from both the customer's and the staff's perspective. The most-used flow in the Reservations system.

Deposits are not payments and not balances — they're a third thing. Here's how the Reservations system tracks them, how refund timing works, and the policy decisions you should make in advance.

Monthly tenants don't fit the same model as a weekend booking. Here's how Suprata bills long stays month by month, how proration works on partial months, and what to check before going live.

Meter electricity, water, or sewer dump per asset and bill the actual usage back to the tenant. How readings flow in, how billing works, and the gotchas to watch for.

An audit walk is a structured property inspection — every asset checked against a template, findings recorded, photos uploaded. Use them to catch issues before they become emergencies.

Late fees are a policy decision before they're a software setting. Decide your grace period, your fee structure, and who's exempt — then configure the system to enforce it consistently.

Insurance certificates, vessel registrations, government IDs — different asset types require different documents. Configure the requirements once at the type level and the system tracks compliance automatically.

When you're full, a waitlist captures the demand you can't currently serve. Run it well and customers feel cared for; run it poorly and you alienate the people who wanted you most.

Calendar and timeline are two visualizations of the same reservation data — and they're good at different things. Pick the right one for the question you're trying to answer.

Most double-bookings the system prevents. The few that slip through usually involve human action that bypassed the booking wizard. Here's how to prevent them and how to resolve them when they happen.