Jobs & Work Orders

How a job becomes an invoice becomes a synced QuickBooks transaction: industry forms attach automatically, time and parts roll up to a draft invoice, and tax categories drive every line's allocation.

A job (also called a work order) is the central unit of work in Suprata. Here's the typical flow for creating one, plus the judgment calls that make the difference between a job that runs cleanly and one you'll be untang...

Three concepts that all involve calendar dates and customers but model very different things. Knowing which one to use makes scheduling, reporting, and dispatch all click into place.

Job statuses aren't just labels — moving between them sends notifications, creates invoices, and updates the dispatch board. Knowing what each move triggers prevents the most common 'why did that happen?' moments.

Job types are the central switchboard that decides which industry forms attach, which workflow runs, and how a job is reported on. Get them right early — they're tedious to refactor later.

Industry forms — HVAC evals, marine boat info, IT equipment lists, chimney inspections — auto-attach to jobs based on the job type. Here's the rulebook for what binds when, and how to fix mismatches.

Field photos and customer signatures are the strongest defense against billing disputes and warranty disagreements. Here's how to capture them, where they live, and who can see them.

Closing a job creates the invoice, locks the attachments, and ends the record for that visit. Recalls — the return-visit problem — should almost always be a new job rather than a reopened one. Here's the rulebook.

The printable work order PDF is the paper-friendly view of a job. Here's when it earns its place — paper-loving customers, vehicle copies, multi-tech walk-throughs — and how to use it without falling into a paper-shuffle...