Articles tagged email
Confirmations and reminders cut no-shows in half — but only when they're tuned right. Here's the timing, what each message should say, and the reschedule flow that turns 'can't make it' into 'rescheduled' instead of 'no-...
Communication puts every customer call, text and email in one screen: who's on the phone right now, every conversation by phone number or email address, the customer's jobs and balance alongside, replies from your own ma...
When customers aren't getting your emails, it usually comes down to one of four things: bad email credentials, spam filtering, bounces you can't see, or a problem with how Suprata reads incoming replies. Here's how to fi...
The appointment confirmation is the email that does the most work for you. Done well, it cuts no-shows; done poorly, it confuses customers. Here's the variables, the tone, and the mistakes to avoid in the wording.
The default invoice email reads like a system notification. A 15-minute customization turns it into something customers actually open and act on. Here's how, plus the variables you can use.
When invoices and confirmations land in customers' spam folders, the problem almost always lives in DNS — not in your message content. Here's the diagnostic order and the three records that fix 80% of spam issues.
Decide as you write a job note whether the customer sees it, text or email it on the spot, and let the shared notes build a Work Recap the customer can open, print, or get as page 2 of their invoice.
Sending an invoice is mechanically a single click, but the choices around theme, terms, and delivery method shape whether the customer pays quickly or you spend a week chasing. Here's the full pattern.
Suprata's outbound email is what carries every invoice, appointment confirmation, and customer notification. Built-in or custom SMTP — here's how to choose, and how to make sure your mail actually lands in inboxes.
Outbound email is half the story. The other half is what happens when the customer hits Reply — and where that reply lands. IMAP polling closes the loop so customer replies become records inside Suprata, not lost message...
Every customer-facing message that fires automatically across an appointment's lifecycle — from confirmation through reminders through receipt to review request — and how to customize the cadence and tone.
When your staff connect their mailboxes, their emails with customers show up on the customer's account and in Communication. Decide mailbox by mailbox who else can read them: from a shared service@ box the whole office w...
Every morning Suprata writes each person a short brief of what needs them today, from their customer email, their job notes and their dashboard. How it decides what matters, and how to get the most from it.