Articles tagged billing

Credits are owed-to-the-customer dollars on file. Here's when to issue one, how to apply it to an invoice, when to refund instead, and how the audit trail works.

Suprata creates invoices in four different ways, and which path you use changes what gets pre-populated and what you have to fill in. Here's the full picture, with the trade-offs of each.

The full chain a customer travels through Suprata — from the moment the phone rings to a paid, synced, reviewed job. The 10-foot view of how every feature snaps together.

Deposits are not payments and not balances — they're a third thing. Here's how the Reservations system tracks them, how refund timing works, and the policy decisions you should make in advance.

Your Suprata subscription can be cancelled from the company settings area. Here's the flow, what happens to your data, and what to do before you cancel.

Late fees are a policy decision before they're a software setting. Decide your grace period, your fee structure, and who's exempt — then configure the system to enforce it consistently.

Monthly tenants don't fit the same model as a weekend booking. Here's how Suprata bills long stays month by month, how proration works on partial months, and what to check before going live.

Meter electricity, water, or sewer dump per asset and bill the actual usage back to the tenant. How readings flow in, how billing works, and the gotchas to watch for.

A text gets answered when an email gets ignored — but a past-due text crosses a tone line if you get it wrong. Here's the cadence, wording, and compliance basics for collecting on overdue invoices by text.

How a long-stay reservation becomes a monthly invoice: meter readings flow into the folio, audit walks add ad-hoc charges, settlement closes the period, and late fees catch what's overdue.