Articles tagged quality
Follow-up Survey Calls
Call customers a few months after a job (or roll your past jobs into the queue) to ask how it went, score the answers, and see which employees your customers rate highest. How to switch it on, what to say, what happens a...
Remakes: When a Piece Has to Be Made Again
A glass piece arrives chipped, breaks on the cutting table or doesn't fit the opening. How to record a remake: why it happened, who pays, the vendor return for the fabricator's mistakes, and billing the customer when the...