Articles tagged calls
Communication: customer calls, texts and email in one place
Communication puts every customer call, text and email in one screen: who's on the phone right now, every conversation by phone number or email address, the customer's jobs and balance alongside, replies from your own ma...
Making Calls From Suprata (And Why You Press 1)
How Suprata places outbound calls without exposing your staff's personal cell numbers, why you have to press 1 to accept, how to hang up mid-call, and what to do when your phone never rings.
Working the Work Queue
One list of every customer you need to reach: renewals, appointments to pin down, on-site jobs with no visit booked, calls, and follow-up surveys. How to set up views for each job you do, call one customer after another,...